Shipping & Returns Policy

Pet & Pet Global LLC

Shipping Policy

Processing Time

• Orders are processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed the next business day.

Shipping Within the United States

• Standard delivery: 3–6 business days.

• Expedited delivery: 2–3 business days (additional fee applies).

• Free shipping may apply during promotional periods — shown at checkout when eligible.

Tracking

• Once your order ships, you will receive a tracking number by email.

• Please allow up to 24 hours for tracking updates.

Delivery Issues

If your package shows as delivered but you did not receive it:

1. Check with neighbors or building management

2. Confirm the shipping address used

3. Contact the carrier

4. If still unresolved, email us at thepetandpet@gmail.com

We will help file a claim when possible.

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Returns & Refunds Policy

Return Window

• You may request a return within 30 days of delivery.

Eligible Items

To be eligible:

• The item must be unused, in original packaging, and in the same condition as received.

• Perishable, intimate, or opened sanitary products cannot be returned for safety and hygiene reasons (e.g., used wipes, opened pads, etc.).

Defective or Damaged Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery

• Provide order number + photos of the product and packaging

• We will send a free replacement or offer a full refund

Return Shipping

• Returns due to change of mind: customer pays return shipping.

• Returns due to damage or wrong item sent: we cover the return cost.

Refund Processing

• Refunds are processed to your original payment method within 3–5 business days after inspection of the returned product.

• Shipping fees are non-refundable unless the return is due to our error.

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Exchanges

We accept exchanges for identical or similar items if available in stock.
Email: thepetandpet@gmail.com